Your Guide to Building an Impactful Digital Experience Roadmap
revealing the short, mid, and long-term priorities of the utility industry. The conversation centers on shifting the mindset from “rate-payer” to “customer” by leveraging the DVF Framework (Desirability, Viability, Feasibility) and the Value vs. Effort Matrix. Andy Quick shares Entergy’s “three legs of the stool” AI strategy—governance, democratization, and enterprise projects—while Mindgrub’s Andrew Dalton explains how to use a Hierarchy of Product Needs to ensure foundational reliability before attempting advanced AI self-actualization.
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Your Guide to Building an Impactful Digital Experience Roadmap
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