We’re heading to Tampa this April for IUCX 2026, where the utility industry’s leading voices gather to explore the future of customer experience, from AI and innovation to workforce transformation and affordability.
Our Utilities Engagement Director, Laura Gousha, will be taking the stage alongside Hollee Mathis, Mobile App Product Owner at LG&E KU, for their session “Creating Customer-Centered Utility Apps: Best Practices and Benchmarks.” They’ll share practical insights from building one of the industry’s top-rated mobile experiences and what it takes to create digital tools that truly work for utility customers.
If you’re attending IUCX at the Tampa Convention Center April 14-16, we’d love to connect. Come check out Laura’s session, or find us on the show floor in Booth #1312 to talk about what’s next in utility customer experience.
Laura Gousha
Laura Gousha
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Hollee Mathis
Product Owner - Customer Mobile Application (Louisville Gas and Electric)Louisville, KY